Frequently asked questions

Quick answers about searching, booking and paying for your next property.

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  1. Q1

    What is the Adham Fathallah platform?

    Adham Fathallah is a comprehensive real estate platform (website + Android and iOS apps) owned and operated by AF Property, offering various real estate services including property listings, consultations, and interactive tools.

  2. Q2

    Is using the platform free?

    Yes, the platform is available for personal and non-commercial use free of charge. By using the platform, you agree to comply with the terms and conditions of use.

  3. Q3

    What data is collected when using the platform?

    We collect several types of data: personal data (name, phone number, email), technical data (device type, operating system, IP address), usage and interaction data within the platform, and geographic location (optional and with your consent).

  4. Q4

    Can I use the platform without creating an account?

    Some basic services are available without an account, but some advanced services require creating a user account. When registering, you must provide accurate and updated information.

  5. Q5

    What permissions does the app request?

    The app may request permissions such as: phone calls, notifications, access to files or photos, and geographic location (optional). All these permissions are used only to improve the service and you can control them from your device settings.

  6. Q6

    How is my personal data used?

    We use your data for four main purposes: providing real estate services, communicating with you, improving content and service quality, and complying with legal obligations.

  7. Q7

    Does AF Property sell my personal data?

    No, we do not sell or rent personal data at all. Data may only be shared with internal teams, technical service providers committed to confidentiality, or legal authorities upon official request.

  8. Q8

    What are my rights regarding my personal data?

    You have the right to: access your data, request modification or deletion of data, withdraw consents, and disable permissions or notifications at any time.

  9. Q9

    Can I copy or republish content from the platform?

    No, copying, republishing, or modifying any content without prior written consent from AF Property is prohibited. All intellectual property rights are reserved by the company.

  10. Q10

    Does the information displayed on the platform constitute legal or financial advice?

    No, all information displayed is for informational purposes only and does not constitute financial or legal advice or a binding offer to contract. It is recommended to consult specialists before making any investment decisions.

  11. Q11

    What is my responsibility for my account on the platform?

    You are fully responsible for maintaining the confidentiality of your login credentials and for any activity conducted through your account. You must notify us immediately if you suspect any unauthorized use.

  12. Q12

    Can minors use the platform?

    No one under 18 years of age is allowed to use the platform except with legal guardian consent and under their supervision.

  13. Q13

    What happens when I upload content to the platform?

    When uploading any content (texts, images, property data, comments), you grant AF Property a permanent and irrevocable right to use this content for operational or marketing purposes without compensation. The content must be accurate and legal.

  14. Q14

    How is my data protected?

    We are committed to implementing appropriate security measures to protect data from unauthorized access or loss. We use advanced encryption and protection technologies.

  15. Q15

    How long is my data retained?

    Data is retained for the period necessary to achieve legitimate purposes or as required by Egyptian law.

  16. Q16

    Can the terms of use and privacy policy be modified?

    Yes, AF Property reserves the right to modify or update these terms at any time. You will be notified of any amendments through the platform, and continued use constitutes implicit consent to the amendments.

  17. Q17

    What laws govern the use of the platform?

    The terms of use are governed by the laws of the Arab Republic of Egypt, and Cairo courts have exclusive jurisdiction.

  18. Q18

    Is AF Property responsible for external links?

    No, the platform may contain links to third-party websites or services, and we assume no responsibility for the content or policies of those sites.

  19. Q19

    What activities are prohibited on the platform?

    Prohibited: using the platform for any illegal or fraudulent activity, publishing misleading or offensive content, attempting unauthorized access to systems, and any activity contrary to public norms.

  20. Q20

    How can I contact AF Property?

    You can contact us via email: info@adhamfathallah.com or phone: +201011584105